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Semantic Search at Zendesk
Semantic Search at Zendesk
Explore our approach to developing embedding models at Zendesk, enhancing search quality and improving customer experience.
Armin Oliya
Mar 19
dbt at Zendesk — Part 3: lift-and-shift playbook
dbt at Zendesk — Part 3: lift-and-shift playbook
How we approached the lift and shift of our legacy data pipelines to dbt
Bhavin Patel
Feb 26
No Access Denied: Our Transition to Kafka ACLs
No Access Denied: Our Transition to Kafka ACLs
Our Kafka modernization journey has gained momentum. The next challenge was to enhance security
Peter Nham
Feb 21
Seamless Transition: Migrating Kafka Cluster to Kubernetes
Seamless Transition: Migrating Kafka Cluster to Kubernetes
A zero-downtime process with minimal changes to clients, and minimal manual intervention that maintains data integrity and consistency
Frankie
Feb 12
Kafka: Automating Root CA rotation with Vault
Kafka: Automating Root CA rotation with Vault
Tim Cuthbertson
Dec 18, 2023
Moving from DynamoDB to tiered storage with MySQL+S3
Moving from DynamoDB to tiered storage with MySQL+S3
Originally we implemented a feature to persist an event-stream into DynamoDB to allow customers to retrieve them. This proved effective…
Shane Hender
Nov 8, 2023
Using Nix to Develop and Package a Scala Project
Using Nix to Develop and Package a Scala Project
Nix is a functional programming language tailor-made for defining pure and reproducible builds. It is at the heart of the Nix Package…
Ralf Gueldemeister
Oct 24, 2023
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Vasilii Surov
Aug 3, 2023
dbt at Zendesk — Part 2: supercharging dbt with Dynamic Stage
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Shane Hender
Jul 31, 2023
Writing an Istio WASM Plugin in Go for migrating 100s of services to new auth strategy (Part 6)
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21
Shane Hender
Jul 26, 2023
Writing an Istio WASM Plugin in Go for migrating 100s of services to new auth strategy (Part 5)
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Shane Hender
Jul 12, 2023
Writing an Istio WASM Plugin in Go for migrating 100s of services to new auth strategy (Part 4)
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5
Shane Hender
Jun 27, 2023
Writing an Istio WASM Plugin in Go for migrating 100s of services to new auth strategy (Part 3)
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2
Leigha Wanczowski
Jun 22, 2023
Software engineer shares how company growth has supported his personal, professional needs
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Shane Hender
Jun 19, 2023
Writing an Istio WASM Plugin in Go for migrating 100s of services to new auth strategy (Part 2)
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